Privacy Policy

This Privacy Policy explains how Tradielist (“we”, “us”, “our”) handles personal information of homeowners, property managers, and tradies who use our platform. We operate in Australia and aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Tradielist is an online marketplace that connects people seeking home and property services with independent trade professionals across Australia. We are not a party to the underlying service contract between homeowners and tradies, except where we expressly say otherwise in our Terms of Service.

Privacy enquiries: support@tradielist.com.au

2. Information we collect

2.1 Information you provide

• Account details such as name, email address, phone number, password, and user type (homeowner or tradie).
• Profile and business information for tradies, including trade category, location, licence or insurance details you choose to upload, bio, and portfolio media.
• Job and booking information, including property suburb/postcode, service description, preferred dates, and messages exchanged through the platform.
• Support correspondence and feedback you send to us.

2.2 Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, approximate location derived from IP).
• Cookies and similar technologies used for session management, security, and improving platform performance.

2.3 Information from others

• Reviews and ratings submitted by other users about a completed job.
• Verification or compliance signals we reasonably obtain to support Trust & Safety (for example, licence status checks where available).

3. How we use personal information

We use personal information to:

• Create and manage accounts, authenticate users, and provide marketplace features.
• Match homeowners with relevant tradies and facilitate quotes, bookings, and messaging.
• Display public-facing tradie profiles (name, trade, location, ratings, and content you publish).
• Process payments or subscription billing where those features are enabled, via secure third-party providers.
• Send service emails (booking updates, reminders, security notices) and, where permitted, marketing communications you can opt out of.
• Detect fraud, enforce our Terms, investigate safety concerns, and improve product quality.
• Comply with Australian law and respond to lawful requests from regulators or courts.

4. How we share information

We do not sell personal information. We may share information with:

• Other users as needed to complete a job (for example, a homeowner’s contact and job details shared with a selected tradie).
• Service providers who host, email, SMS, analyse, or process payments on our behalf under confidentiality obligations.
• Professional advisers and insurers where reasonably necessary.
• Authorities when required by law or to protect rights, safety, or property.

If we undergo a business restructure or sale, personal information may transfer to the successor entity subject to comparable privacy protections.

5. Storage, security, and retention

We store information on secure hosting infrastructure. We apply reasonable technical and organisational measures (access controls, encryption in transit where supported, and monitoring). No online system is perfectly secure; please use a strong unique password and keep login details confidential.

We retain personal information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When no longer required, we take reasonable steps to destroy or de-identify it.

6. Overseas disclosure

Some infrastructure or SaaS providers may process data outside Australia (for example, cloud hosting or email delivery). Where that occurs, we take reasonable steps consistent with the APPs to ensure information is handled appropriately.

7. Your rights and choices

Subject to the Privacy Act, you may request access to, or correction of, personal information we hold about you. You may also:

• Update most profile details in your account settings.
• Opt out of non-essential marketing emails using the unsubscribe link or by contacting us.
• Request account closure; some records may be retained where legally required.

To exercise these rights, email support@tradielist.com.au. We may need to verify your identity before responding.

8. Children’s privacy

Tradielist is intended for adults aged 18 and over. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the platform after an update constitutes acceptance of the revised policy where permitted by law.

10. Complaints

If you believe we have mishandled your personal information, contact us first so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.