Privacy Policy
Your privacy matters to us. This Privacy Policy explains how The Tradie List (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you access or use our website and related services (“the Platform”). By continuing to use The Tradie List, you acknowledge and agree to the terms outlined below.
1. Information We Collect
When you use The Tradie List, we may collect both personal and non-personal information to help us operate efficiently and deliver a better user experience. Personal information refers to data that can identify you directly, such as your name, email address, phone number, location, and job details. For tradies, this may also include business information, Australian Business Numbers (ABNs), and licence or insurance documentation provided during registration or verification.
We also collect non-personal information automatically through cookies, analytics tools, and similar technologies. This includes your IP address, browser type, the pages you visit, and how long you spend on them. This data helps us maintain the performance, security, and usability of the Platform, ensuring it works smoothly for all users.
3. How We Share Your Information
To deliver our services effectively, we may share your information in limited, necessary ways. When a homeowner posts a job, details such as job descriptions and location are shared with verified tradies offering relevant services. Likewise, tradie profiles and contact details are shared with homeowners who wish to engage them.
We may also work with trusted third-party providers who assist with hosting, analytics, email distribution, or customer service. These providers are required to comply with strict confidentiality and data protection standards consistent with the Privacy Act 1988 (Cth). In certain situations, we may disclose information if legally required to do so, such as by government authorities or regulatory bodies.
4. Cookies and Analytics
The Tradie List uses cookies and analytical tools to improve user experience and monitor website performance. Cookies are small data files stored on your device that help us remember your preferences, measure engagement, and ensure smooth navigation across our website.
These tools enable us to understand how visitors interact with the Platform, which pages are most popular, and where improvements can be made. While cookies enhance usability, you can modify your browser settings to refuse them. However, some features of the Platform may not work as intended without cookies. Our use of analytics, including tools like Google Analytics, does not identify you personally and focuses solely on improving performance and functionality.
5. Storage and Security
We take the protection of your information seriously. The Tradie List uses secure servers, encryption protocols, and restricted access systems to safeguard data against unauthorised access, misuse, loss, or disclosure. We also review our security measures regularly to ensure compliance with best practices and evolving technology standards.
While we make every effort to protect your personal data, it’s important to understand that no online platform can guarantee complete security. By using our services, you acknowledge and accept that sharing information online carries inherent risks. If you believe your account or personal data has been compromised, please contact us immediately at support@thetradielist.com so we can take prompt action.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate, incomplete, or outdated. We encourage users to keep their account information up to date to ensure smooth communication and reliable service matching.
If you wish to access or update your information, you can contact us directly at support@thetradielist.com. Once we receive your request, we will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth). In some cases, we may require verification of your identity before providing or modifying your information to ensure security and privacy.
7. Links to Other Websites
The Tradie List may include links to external websites operated by third parties, such as service providers, tradies, or informational resources. These websites are not controlled or managed by us, and we are not responsible for their privacy practices, security measures, or the content they publish.
When you click on a link that takes you to another site, we recommend reviewing that website’s privacy policy before providing any personal information. Your use of third-party websites is at your own risk and is governed by their respective policies and terms.
8. Children’s Privacy
The Tradie List is designed for use by adults aged 18 years and older. We do not knowingly collect or store personal information from individuals under the age of 18. If we become aware that a child has provided personal details through our Platform, we will take immediate steps to delete that information from our systems.
Parents or guardians who believe their child’s data may have been collected can contact us at support@thetradielist.com so that we can promptly address the issue.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. Any updates will be published on this page with a revised “Last Updated” date at the top.
We encourage you to review this policy regularly to stay informed about how we protect your personal information. Continued use of The Tradie List after changes are made indicates your acceptance of the revised terms.
10. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us. We aim to resolve privacy-related issues promptly and transparently in line with Australian privacy law.
The Tradie List – Privacy Officer
📧 Email: support@thetradielist.com
🌐 Website: https://thetradielist.com
📍 Based in New South Wales, Australia
We value your trust and are committed to handling your information responsibly, ensuring that every interaction with The Tradie List is safe, transparent, and respectful of your privacy.
